Free shipping and returns throughout Italy

This is the page dedicated to the shipments and returns of our products. Here are all the information for delivery and to follow to support you, step by step for a possible return.

Relax, it's easy!

DELIVERY IN ITALY

Delivery in Italy in 1-2 working days by express courier.

FREE

DELIVERY IN EUROPE

Delivery in Europe in 3/4 working days by express courier

15 euros

EXTRA EU DELIVERY

Delivery to non-European countries in 7 working days

30 EUR

EXCHANGE AND RETURNS

You can return or change the pants purchased within 30 days.

 

 

Both returns and exchanges in Italy are free.

European ones cost € 30.

   

 

 

 

-Send an email to commerciale@ribbonclothing.it indicating the order number and the trousers purchased that you wish to change / return.

 

-In the case of exchange, specify the model, color and size of those you want to receive, by entering the address of where you want the collection and new shipment to be made.

If in case you want to write us the reasons for a return, we will be happy as it is very important for us to understand how to improve the quality of products and services.

 

-We will send you an email with the exchange / return confirmation.

Put the pants to be changed / returned in the box in which you received them in the same condition in which they were delivered with the tag and not damaged.

 

After our confirmation email, the courier will collect the box within 3 working days. It is not necessary to write the address of the sender and / or recipient on the package. Once we receive the goods in the company, we will carry out a quality control, after which we will refund in case of return or shipment of the new trousers in case of exchange. Refunds will be made in the same way in which the order was purchased.

 

For any doubt or information you can write to us safely, our customer care is always at your disposal.

 

 

 

 

 

-Send an email to commerciale@ribbonclothing.it indicating: the number of the order and the purchased trousers you want

make;

If you want to write us the reasons for the return, we will be happy as they are very important for us to improve the quality of products and services.

-We will send you an email with the return confirmation.

Put the pants to be returned in the box in which you received them in the same conditions in which they were delivered, possibly with the tag: not damaged and resalable.

 

After our confirmation email, the courier will collect the box within 3 working days. It is not necessary to write the address of the sender and / or recipient on the package. Once we receive the goods in the company, we will carry out a quality control, after which we will refund in case of return or shipment of the new trousers in case of exchange. Refunds will be made in the same way in which the order was purchased.

 

For any doubt or information you can write to us safely, our customer care is always at your disposal.

EXCHANGE

RETURNS